Refund policy
Returns & Exchange Policy
We at Bigsarees take great care in curating and delivering authentic, high-quality sarees. However, if you need to exchange or return a product, please read our policy carefully.
• You can request for exchange/return of your products within 4 days of receiving it, provided it is in the same condition as delivered neatly packed in its original cover and tags. Requests of exchange/return received after 4 days of receiving will not be accepted.
• We do not offer a pickup services. You will need to arrange for the return shipping at your own.
• Once we receive and inspect the saree, we will process the exchange/refund.
• To claim a return/exchange in case of defect/damage, you must provide a clear unboxing video of the parcel, recorded from the beginning till the end, showing the issue to us within 24 hours of receiving the product on our email/whatsapp with your order details.
• Once we verify the defect, we will initiate the refund, which may take 7-10 working days after receiving the product.
For any assistance, feel free to reach out to us:
📧 Email: info@bigsarees.in
Terms & Conditions applied, Please go through more details -
- In the event of a Sale/Special Offer; items purchased will not be eligible for exchange/return.
- Customers can place an exchange request within 24 days of the order delivery.
- All exchanges/returns must be in unused condition with all original tags and packaging intact.
- To schedule an exchange/return: you can email us at info@bigsarees.in along with your order and exchange details.
- The Reverse Pick up facility is available on limited pin codes. In case reverse pick-up facility is not available at your pin code, buyer has to return the product themselves.
- Second exchanges are not possible unless there is a quality issue or an error from our end. You can, however, return an already-exchanged order (a ₹250 logistics fee applies).
- Exchange fee of INR 250 will be deducted for exchange, shipping & handling. The balance amount will be available for your next purchase. (Eg. If the product was purchased for INR 5250 and you wish to exchange it with another product; an exchange fee of INR 250 will be deducted and the balance amount of INR 5,000 will be available for your purchase with us.
- Exchanges are only applicable to items within the same price range. In case you select an item for lesser value than your exchange balance; we will keep the remaining balance as credit with us for your next purchase.
- For an order; only one exchange is allowed. Items once already exchanged are not eligible for exchange.
- Customers returning products, not in the original condition may be subject to a deduction of up to 50% of the total amount of the original purchase price. It sounds a bit harsh but it’s just to deter the people from keeping wrong intentions while handling products. The majority will never get impacted by this*
- Since most of our products are handmade; human imperfections while making the handcrafted products do not fall under manufacturing defects.
- Full refund will be provided for all products with damage/defects. You need to share pictures/videos highlighting the damage and ask for a refund within 4 days from the date of delivery.
- To raise a refund request, please drop us an email at info@bigsarees.in along with your order and return details and supporting's.
- Customers returning products, not in the original condition may be subject to a deduction of up to 50% of the total amount of the original purchase price. It sounds a bit harsh but it’s just to deter the people from keeping wrong intentions while handling products. The majority will never get impacted by this.